Support

We're here to help with Pansophia

Contact Us

In-App Feedback

The fastest way to get help is through the built-in feedback tool. Open Pansophia, go to Settings, and tap "Send Feedback." This automatically includes helpful diagnostic information with your message.

Email Support

You can also reach us directly at info@bonsaihorizons.com. We typically respond within 24 hours.

Frequently Asked Questions

How do I restore my purchases on a new device?
On iOS, go to Settings within the app and tap "Restore Purchases." On Android, purchases are automatically restored when you sign in with the same Google account.
Does Pansophia require an internet connection?
No. All 21,000+ entries are bundled with the app and available offline. The only optional network request is for 3D molecular structures in the Chemistry section.
How do I choose my free disciplines?
Simply browse any discipline. The first three you explore become your free favorites, giving you access to 25% of entries in each. Unlock full access for $0.99 per discipline or $9.99 for all 18.
What devices is Pansophia available on?
Pansophia is available on iPhone, iPad, Mac, Apple TV, and Android phones and tablets. One purchase covers all Apple platforms through the App Store. Android purchases are managed through Google Play.
How do I report an error in the content?
Email us at info@bonsaihorizons.com with the discipline, entry name, and a description of the issue. We take accuracy seriously and will fix it in the next update.